Womens
TIEM Lynx
The next generation of TIEM cycling has arrived
Let your workout be your escape with the Via Outdoor shoe.
Latus Studio Trainer
Free yourself to move in our do-it-all trainer.
Mens
Now available in men's sizing!
The original cult favourite cycling shoe is now available in men's sizes UK7 thru to UK12.
Clip in, in style
We've launched our men's line with two brand new exclusive colourways.
Cleats and Pedals
Grab what you need to make sure you can clip in at home or in the studio.
The perfect gift for any indoor cycling enthusiast, choose the budget that suits you.
Apparel
Aero Lite II Bike Short
Get the shorts to match, available in both padded and unpadded styles.
Cleats and Pedals
Grab what you need to make sure you can clip in at home or in the studio.
TIEM Water Bottle
Stay hydrated during your rides with the TIEM Cycle Water Bottle.
The perfect gift for any indoor cycling enthusiast, choose the budget that suits you.
Returns and Exchanges
Need to return or exchange?
Get Started
You'll need your order number and shipping postcode to create your return. If you don't have your packing slip handy, just search your inbox for your TIEM order confirmation email to find your order number.
Our Return Policy
TIEM will accept returns that have been sent back within 30 days of delivery. Returned items must be unused, in their original packaging, and in the same condition in which they were received.
Please note: If you have installed an SPD cleat into your cycling shoes, your return may be denied (even if the cleat has subsequently been removed) as this damages the soleplate.
Returns
If you'd like to return your item(s) for a refund, please start the return process via our returns portal. As soon as we receive your returned item, we will issue a refund. We recommend shipping your item using a tracked service.
Exchanges
Need a different size? No problem. Exchange your shoes for another pair at no cost using our returns portal. You'll be provided with a free return shipping label as you process your return on our portal.
Gift Exchanges
Received TIEM's as a gift but not the colour/size you were hoping for? All good, just start the return process above and we'll get you set up.
International
For orders outside of the United Kingdom, returns must be shipped back at the customer's expense, however if an exchange is required we will cover the cost to ship the exchange back to you.
FAQ
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We're usually pretty quick at processing returns, however during busier periods please allow 5 business days to process your return or exchange from the date it is received at our warehouse.
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If the new item you're selecting is more, you will have the opportunity to pay the difference using our returns portal.
If the new item you're selecting is less, you'll be provided with a refund or store credit for the balance. -
If the item you would like to exchange is out of stock, they you can either choose an alternative model or contact us at hello@tiemathletic.co.uk for a restock date.
Alternatively we can issue a full refund if you prefer. -
Sure thing. Please drop us an email at hello@tiemathletic.co.uk and we'll help you sort it out.
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Once your return has been processed we'll ship your order the same day on a 48hrs Royal Mail service. You will receive a confirmation email once dispatched.
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As soon as your return is processed, we will refund your order the same day. The refund will show within a few working days depending on your bank.
Returns
Shipping and Refunds
Still have questions?
We're happy to help! Email us at hello@tiemathletic.co.uk or visit our contact page to submit a message.